Billing processes are an important component of service delivery. Regardless if companies are using traditional / legacy billing platforms or have already setup a cloud-based billing solution, billing mistakes can account for up to 90% of customer complaints.
For this reason, billing systems and processes represent a great opportunity for companies to build customer satisfaction, loyalty, and further strengthen their customer relationships. In contrast, billing errors lead to customer dissatisfaction, reduced service upgrades and new sign-ups, revenue leakage, and decreased profitability.
This report outlines major billing blunders that companies can, and should, avoid by deploying a billing solution designed to ensure efficient, transparent, and secure billing and payment processes.