How EDF Energy Drives Better Customer Experience
We sat down with EDF Energy’s Head of Innovation Partnerships, Shetal Edwards, to get an inside look at how the company listens to and learns from the Voice of the Customer.
During this webinar, we focused the conversation around:
- Industry disruption that has led to EDF Energy’s focus on improving customer-centricity
- Tactics the company has implemented to engage over 6,000 employees across multiple business units
- Outcomes and key learnings from their innovation challenges