Chief digital officer

Using Content to Improve the Customer Journey

Content is becoming the key enabler for a great customer experience, we’ll explore the creation, tone and governance of content and how can we drive to the ROI of content

Robert Wint
Director, Digital Content & Publishing

Wint is the lead at the Banks Content & Publishing team (40+) who create and deliver all content on, the secure banking site and mobile apps/presences. He drives content management strategy, tools and processes to ensure optimum performance and compliance to governance goals. Wint creates leading customer journeys to optimise service and commercial goals, define content strategies for all segments, sections and pages. Also, Wint is the main driver in self service help and support and leads SEO strategies.

Interested in more ondemand presentations?

Subscribe to ieOnDemand

Read next:

Going To Market With Digital Products: Developing A Software Sales Culture