Big data

The Secret to Making Magic at Macy’s

Spoiler alert:  It’s our Employees.  Our Employees are the magic makers at Macy’s.  They work hard to surprise and delight our Customers each and every day.  With over 180,000 employees in over 1,000 locations, Human Capital is at the heart of the magic in America’s Department Store.  It is vital we attract, select, retain, and engage the best people that can create magical moments in our stores.  To do this it takes data – lots of it.

Come learn how Macy’s has developed tools to effectively share Human Capital data across our organization swiftly and effectively, allowing stakeholders to make business decisions in a flash.  We will share how we created a successful HR Metrics team and engaging dashboards.  It has not all been easy and sometimes we say it was a “Miracle on 34th street that made it all come together.  But we are excited to share with you our learning lessons, best practices, successes, and the secrets to our success.   

Jenna McHugh
Vice President, Benefits & HR Metrics & Analytics
Executive with dynamic experience and a proven ability to successfully lead multi-functional teams and global strategic initiatives. Specialties include Human Resources, Talent Development, Customer Satisfaction, Innovation, Metrics and Analytics, Business Intelligence, and Finance.

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