Rethinking Service, Making Good Even Better

Today, World Service is a 20,000 person organization at American Express dedicated to providing extraordinary care to our Cardmembers, Merchants and Corporate customers. Join Helen for this talk on how American Express transformed its US and International servicing organizations into one enterprise while elevating the customer experience and improving the bottom line.

Interested in more ondemand presentations?

Subscribe to ieOnDemand

Read next:

StubHub on Building a Challenger Brand in New Markets