Inspiring Customers At Scale with Personalization

In this presentation Zoher will be looking at the how eBay is creating a more personalized service to enhance user experience and retain customers. Zoher will also talk about how this process has been enhanced through the democratization of eBay's data. 

Zoher Karu
VP, Global Customer Optimization & Data

Zoher has a global role to leverage data and analytics to drive a more personal and relevant customer experience across all customer touchpoints across all eBay marketplaces properties. He is responsible for revenue growth by processing and democratizing eBay's data, customer analytics/insights, and marketing channel performance management.

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