Inspiring Customers At Scale with Personalization
In this presentation Zoher will be looking at the how eBay is creating a more personalized service to enhance user experience and retain customers. Zoher will also talk about how this process has been enhanced through the democratization of eBay's data.
Zoher has a global role to leverage data and analytics to drive a more personal and relevant customer experience across all customer touchpoints across all eBay marketplaces properties. He is responsible for revenue growth by processing and democratizing eBay's data, customer analytics/insights, and marketing channel performance management.