Customer Focused Process Innovation

Linking Strategic Intent to Everyday Execution

#CFPI16 - Customer Focused Process Innovation is a 3 day executive training course, limited to 35 spaces - view the brochure and course curriculum.

Course Overview

In this ground-breaking course, David Hamme, the Shingo Award Winning Author of Customer Focused Process Innovation, shares his pioneering process-based approach to building innovation capabilities in an organization. Over three days, David Hamme will present his straightforward methods to clearly define the capabilities of an organization, efficiently capture customer insights, plot strategically viable options, and launch an innovation portfolio to focus the energies and resources of the organization on the most promising opportunities. As part of this course, David Hamme shares real world examples of how these tools and techniques have helped companies redefine their industry and reap sustainable advantages over their competitors. 


If you're interested in finding out more information on this course please visit Innovation Enterprise Academy

About the Course Leader

Dave Hamme

Leading Innovation Consultant & Award Winning Author

Dave  Hamme's LinkedIn page

David Hamme is a business consultant and the award-winning author of Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution. Mr. Hamme serves as the Managing Director of Ephesus Consulting, a boutique-consulting firm that focuses on driving game-changing initiatives for its clients. Prior to founding Ephesus, David worked stints as a management consultant for Ernst & Young and The North Highland Company as well as served as an executive in Lowe’s Home Improvement’s $3B Installation Business Unit where he oversaw the strategic planning, marketing, product management, pricing, new product development and sales functions. Based upon his experiences consulting at over forty enterprises, David developed a pioneering approach to innovation - a dynamic model that concretely links customers to an enterprise's value-creation engine. This framework and its supporting toolsets are presented in a field guide for business professionals titled Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution (McGraw Hill). For its contribution to the field of Operational Excellence, Customer Focused Process Innovation received the Shingo Research and Professional Publication Award.

About the Sponsor

Innovation Enterprise Academy

The Innovation Enterprise Academy is a leadership and management training provider. We offer a range of workshops, immersive onsite programs, online educational programming and OnDemand presentations - all of which are delivered by leading industry experts. They provide tried and tested insights that can be applied to your organisation, delivering immediate, measurable results and giving you the knowledge and skills to confront real world challenges.

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