Margaret rodriguez

Margaret Rodrigeuz


Forrester Research

Margaret  Rodrigeuz's Twitter page
As a data analyst on Forrester’s Customer Experience Index (CX Index™) team, Margaret focuses on sharing insights regarding the key drivers of customer experience (CX). Her research centers on using Forrester's CX Index to bring insights on customer experience quality and loyalty to life. Margaret works with Forrester clients spanning 18 industry verticals to diagnose CX performance gaps specific to their industries and their businesses. Her research deals primarily with helping clients transform CX insights into actionable recommendations, and she helps clients select the CX investments that contribute the most to topline performance and best serve their customers.