director of certifications and lab deliveries
Chris Jacobs is the Director of Certifications, VIRL, and Delivery for Learning@Cisco. With a team of nearly 100 employees, Jacobs leads Cisco’s Global Certifications and Lab Operations supporting more than 2.8 million customers worldwide. Jacobs is responsible for Cisco’s VIRL (Virtual Internet Routing Lab), which is helping lead digital transformation by making networking easier. She also oversees operational performance for all design, development, delivery, and maintenance of hundreds of Cisco branded written certifications and Cisco Certified Internetwork Expert (CCIE) lab exams across Associate, Professional, Specialist, and Expert certifications globally. The CCIE certification is accepted worldwide as the most prestigious networking certification in the industry and is a multi-million dollar revenue stream for Cisco. It has won numerous awards by influential publications and analysts such as Brandon Hall Research, CRN, E-Learning!, Network World, Tech Republic, 10 Best IT Certifications, CCNA 2012, and Learning100! Top Learning Organization.