"I hear and I forget. I see and I remember. I do and I understand." - Confucius
The most valuable asset any company has is its employees. Without them, the company’s goals will never be achieved. You shouldn’t take your employees for granted. Instead, it should be the goal of any business to cultivate their talents and give them the best chance of success within your organization. The best way to do this is through training. We took a look at some of the kinds of training that all good bosses should offer their employees.
One kind of training is demanded by the law: safety training. In the 2012 Workplace Safety Index, Liberty Mutual estimated that employers paid almost $1 billion per week for direct workers' compensation costs. When it comes down to dollars and cents, safety training is mutually beneficial to both employers and employees.
The requirements for safety training are outlined under a federal law known as the Occupational Safety and Health Act. Not training your employees on proper workplace safety is not only unethical, it can also be illegal. Make sure you train your employees on how to safely operate equipment and what to do if accidents happen on the job site. Bring in a workplace safety expert to make sure your training procedures are in adherence with OSHA guidelines.
Big data training
One thing that has become very important in recent years is data analytics. Data analytics is the process of retrieving important information from raw data, and a shift has been made towards collecting these very large amounts of data regarding customers, sales, marketing campaigns and more.
Taking advantage of the data a company has access to can help carve a competitive advantage. Understanding and utilizing big data is becoming more practical, too, as more than 75% of companies have or are planning to invest in big data. This is why it’s important to train employees on how to use analytics software. If an employee knows how to use tableau on Hadoop, for example, he or she could export data regarding which customers responded to an ad campaign that was launched three years ago. The possibilities are endless.
Customer service training
In most industries, customer service is crucial to success. In an American Express survey, 78% of consumers reported leaving a transaction or not made an intended purchase because of a poor service experience. If a customer has a bad experience with an employee, it usually means losing that consumer to the competition, occasionally for good. While most people think they are personable and friendly, they may not be as good at dealing with customers as they think.
This is why training is important. If you instruct an employee on how to properly interact with customers and serve their needs, there is a much smaller possibility of error. The employees in question will be much more confident in their positions, and customers are more likely to leave satisfied. Satisfied customers lead to long-term loyalty and positive public relations.
Another thing that is important to the success of any business is the quality of the end product. Sloppy quality control can easily result in dissatisfied customers. In more extreme cases, lack of quality control could lead to defective and dangerous products. This could, in turn, result in costly lawsuits against the company after customers are injured by those defective products.
To keep quality control high, you need to put your employees through quality training. This includes giving workers the knowledge on how to properly assemble products in a way that is free of quality issues. It also requires training them on what the end product must look like and how to detect flaws before the product is sent out to customers.
Training should not be limited to training programs completed on company grounds. Training seminars can be great learning experiences for employees that wish to increase their knowledge of your industry. Group offsite training exercises can benefit employees in the form of socialization outside of the office. This can lead to employees forming stronger bonds with each other that can then be reflected in stronger productivity in the office.
Another thing you should do is support employees that wish to further their education with college courses related to your industry. In fact, it may be a great idea to help pay some of their tuition. This is especially the case for courses that teach students skills that can be directly applied in your company. If an employee takes a course on how to code in a new programming language, for example, this can then be used to improve the software you write in-house.
Something you certainly want to foster in your employees is leadership. At some point, employees further down the chain need to work up towards management. Even employees in entry level positions can receive this kind of training. Every employee in the organization should have a path to work their way up the company ladder. To give them the skills to do that, training is required.
The training should focus on what being a good leader encompasses, how to use leadership skills to build teams and how to properly manage projects. Many businesses today use leadership training as a kind of business insurance. It ensures that upper management positions are going to be filled by trusted employees who worked their way into their position as opposed to someone who a business is forced to take a chance on through the interview process. Ethics and supervisor skills should also be focused on. Overall, a strong leadership training program should exist in every large company. Without it, the company’s future leaders may never be found.