Companies across the globe use business process reengineering (BPR) to streamline all aspects of their internal operations and key processes. This type of rethinking usually involves a detailed and comprehensive evaluation of the entire structure of the organization to discover opportunities for improvement. In most cases, the goal of BPR is to find ways to increase profitability by reducing waste, improving customer service and employee performance.
Rethinking core business processes can be a painful experience, but it is also an essential pursuit for any modern business that seeks long-term success. There are many ways you can approach the restructuring of business processes. The five ideas listed below outline some of the popular and innovative methods that companies can use to improve the structure of their enterprise.
1. Putting the Customer First
Business processes usually evolve over time as the company grows. Departments expand, chains of command are established and employees fill roles as those needs arise. These changes are often made in a way that eases administrative burdens on the company or its leadership. Unfortunately, this often means that roles are not clearly defined, which can impact overall performance and customer service.
Since establishing positive relations with customers is increasingly becoming essential with the prominence of social media and consumer awareness, modern companies are doing everything they can to deliver the best experience possible. That's why some businesses start with the customer when they are rethinking their organization. They prioritize the needs of customers and build the rest of the business processes around that.
2. Incorporating Mobile Technology
It's no secret that mobile technology is practically a staple in modern society. In fact, recent research indicates that people spend more time accessing the internet from mobile devices than from a fixed computer. This trend means that businesses must create a website and online sales portal that is perfectly optimized for mobile users.
3. Automating Basic Processes
The term 'automation' doesn't just apply to robotic arms and conveyor belts, it can also be used in a business environment. Rather than replacing the human element, automation can simplify the workload and allow them to accomplish more in the same amount of time. Marketing automation solutions are a popular example, as they offer an integrated platform for all marketing, sales, and public relations efforts.
4. Opportunity and Responsibility for Employees
As younger generations begin to fill both junior and senior roles in companies, these businesses are also looking for ways to foster loyalty from a generation with unfamiliar values. According to a recent study, millennials are willing to work for lower compensation if there is a better prospect of advancing their career. In order to connect with the younger generation, businesses are looking for ways to offer professional advancement and enrichment opportunities to their employees.
5. Enhancing Internal Communication
Some companies take advantage of mobile technology to manage and create a workflow within their organization. Employees equipped with work phones can stay in touch with each other whether they are at their desk or out of their office. Companies also rethink the way employees share information with each other. Incorporating cloud-based data storage with cooperative access helps everyone stay on the same page and avoid wasting time.
Conclusion: Rethinking Your Business Plan Every Year
There is never a good time to stop evaluating and reconsidering the way your business operates. Consumer demands, market trends and technology change on a monthly basis, so companies must be willing to change just as quickly to stay successful. It's never too late or too early to look for ways you can improve any of your business processes.