While the concept of having workers out in the field is almost as old as work itself, for most enterprises, the physical workplace has become a more fluid concept than ever before. Your employees can be working in the field, in offices or homes – remotely all over the world, resulting in ‘Mobile Resource Management’ (MRM) transforming into a vital link between mobile workers and the office. By connecting vehicles, mobile assets, people and workplaces, MRM can offer insight, agility and customer feedback to break down organizational or departmental silos and become more efficient.
This article explores seven unexpected business units that can benefit from MRM systems.
Risk management teams use MRM to help ensure regulatory and policy compliance and demonstrate duty of care. Further, by identifying unsafe driving behavior, providing insights into accident or damage claims, mitigating fleet liability risks, and protecting against potential fraud, theft and supervisory negligence claims, businesses can reduce risk due to consequential losses.
Sales and customer relations
MRM tools can offer sales and customer relation teams near-real-time updates on the status of jobs, helping them to deliver top-level customer service. It can also mean your sales teams are spending less time on customer relations.
Human resources (HR) can use MRM to gain an immediate connection to all remote employees, whether it’s availability queries, coaching, training or helping workers efficiently reach targets, MRM software can provide HR with tools to enhance work performance. MRM can also assist employee wellbeing and respond in the event that a driver is involved in an accident.
MRM systems simplify the classification of business and personal journeys, digitize receipts and automatically produce mileage reports in an HMRC ready format. This greatly reduces the administrative burden of tax management and negates the need to spend time chasing drivers to get them to file paper reports.
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For enterprise IT teams, version control, software management and endless integration across different departments can be more than a full-time job. Cloud-based MRM systems provide a unified solution across different business units, meaning fewer systems for IT teams to maintain, easier integration, no need to create or maintain application programming interfaces (APIs) in-house. Ultimately it makes the day-to-day lives of the IT team easier.
MRM systems also enable IT teams to collect key operational data from vehicles, drivers or mobile workers to be integrated with other applications. This data can support digital transformation efforts, as well as the optimization and automation of systems and workflows across the organization, making the entire business more efficient.
An MRM system helps make financial reporting faster, with easy-to-create and distribute reports that demonstrate savings and productivity throughout the organization. This is possible because an MRM program can help to automate the entire workflow – moving from paper to digital. It can also help improve cash flow and speeds up billing, by assisting the finance department to speed up all payment and processing operations, as well as reducing invoice and settlement disputes.
Through electronic, or automated timesheets, and making elements of people’s work easier to measure, MRM can enable efficient payroll procedure. For example, it helps better manage wage bills by matching the right skills to the right job, rather than referring overqualified staff to low-level jobs. It can also help to manage labor distribution efficiently so that you can assign jobs to less utilized employees earning standard time, rather than employees earning overtime for a given pay period.
By employing an enterprise-wide MRM system, managers can gain a holistic view of how the organization is performing, link previously isolated business units and increase performance across the entire organization. This is vital to meet ever-changing customer expectations, provide reassurance in the operations team and ensure your organization is ready for the future. The benefits of MRM can extend far beyond the traditional areas of fleet management, operations or safety.