New patient-centric platform to offer 24/7 self-scheduling platform

Nashville healthcare tech company has revealed its new Patient Self-Scheduling and Waitlist tool to enhance patient access and communication


US SaaS-based patient-centered engagement company Relatient has announced its Patient Self-Scheduling and Waitlist tool that will aim to address the issues related to patient access, communication and reducing costs for health systems, practices and medical groups.

The Self-Scheduling platform will integrate practice management solutions and will offer 24/7 access in booking appointments via any device which will automatically feed into the platform.

Additionally, the Waitlist Tool will adopt automation technology to "seamlessly finds last-minute openings and facilitates filling them with patients".

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Relatient CEO, Michele Perry said: "Health systems and customers have been approaching us about patient self-scheduling, because they know Relatient as the expert in patient-centered engagement, and they don't want to add another vendor to the mix.

"We're really excited that today we can offer them a solution that not only meets their practice needs but also understands their patients' needs for access and convenience."

Digital self-scheduling can provide financial and competitive benefits while assisting in maintaining the patient customer base, boosting operational efficiencies and improving organizational flexibility and agility.

According to Accenture's report, Patient Engagement: Digital self-scheduling set to explode in healthcare over the next five years, 986 million appointments will be booked using self-scheduling tools by 2019 on US health systems and will add "$3.2 billion in value and a competitive boost for health systems".

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