Managing A Hybrid UC Environment

A hybrid approach


A hybrid approach to unified communications can offer your business the flexibility and adaptability to approach any situation with multitudes of options. Having cloud systems paired with on-premises capability with an experienced support team gives you the edge above your competition. This comes with its own downsides, the most glaring is that this makes management of both systems simultaneously much more difficult if the right steps aren’t taken.

Here, we discuss ways of managing a hybrid UC environment and how it can help increase the productivity of your business to new levels.

The Hybrid Environment

Let’s begin by taking a look at what exactly a hybrid environment is before tackling how to manage one effectively. When a hybrid environment is mentioned in UC it usually means using both cloud and on-premises systems in some regards to running day-to-day processes.

An example of that would be using a third-party company service to manage infrastructure, upgrades, and support for communications and apps in the cloud, while your in-house on-premises IT team has more time to focus on directly controlling projects that are sensitive and deliver a higher return for your business.

This is usually the case when dealing with sensitive information, a business doesn’t want to leave the chance of their sensitive information being vulnerable on cloud servers that could potentially be accessed by unauthorized connections. Leaving it on-premises allows you a much greater control, keeping it secure to only select people, keeping your business safe and productive.

Now the problem occurs when you need to manage and balance both of these to effectively produce a fluid and responsive system that can handle day-to-day pressures.


Selecting a provider is a huge part of this and immensely important for both security and management purposes. Using a provider of cloud services that you trust and respect goes a long way in setting up a relationship that you can rely on. After all, you’re leaving several processes in their hands, some that your business needs to conduct business effectively.

Ensure to consult other organizations and see what they can do more to help you. It’s always smart to browse the market before putting all your eggs in one basket. Reach out to peers to see what problems they also faced with their hybrid UC rollout.

Make sure to properly discuss with the provider what it is that you require, outline the points you expect of them and how you’d like the system to work. Bring up any potential problems you can think of that may show up so that they can prepare and prioritize workloads such as in the event of systems going down or connection issues. Nothing is worse than hosting an important meeting with a huge potential client, only for your cloud services to cut out, leaving you unable to properly conduct the meeting. You want fast, effective communication with a quick road to recovery.

If done correctly, you’ll have a hybrid UC system that effectively takes advantage of cloud services all while having the on-premises support to push your business ahead of the competition and at the top of the industry. Get in touch with a cloud service provider (such as Viju and the VijuCloud) today and see how they could help you improve your day-to-day processes. 

Article provided by Viju Group.


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