How 2018 has changed the role of the CHRO

As the role of the CHRO constantly changes, we look at the changes made to the position in 2018

20Nov

The chief human resources officer (CHRO) has a vital role within any company or organization in 2018. Gone are the days where the CHRO simply made overarching decisions on behalf of talent acquisition and employee retainment and satisfaction. In this article, we consider some of the ways that the CHRO is making a significant impact in the modern workplace.

A valiant cultural builder

The CHRO in 2018 is now held responsible for helping a company or organization to build a culturally harmonious workplace. With so many issues emerging surrounding cultural and race relations, their role as cultural builders and mediators is more important than ever. Forbes declares that the CHRO is one of the most strategic roles for a company, and a wise one helps leadership to gain insight into people and the culture of the work environment.

Helping the CEO in modifying the company's approach to meet cultural needs and demands is a crucial objective. Companies and organizations that do not hire a CHRO to enforce solid, fair practices to develop harmony in the workplace are likely to struggle in culturally significant areas.

An emerging data scientist

The modern CHRO of 2018 must be comfortable with analyzing and applying data more than ever before. Human Resources Today suggests that the CHRO must collect better data on people on a frequent basis and use the right technology to gain insights to make wiser decisions. With the influx of data, organizations understand the volume of information to organize and apply data properly to improve decision making. The Harvard Business Review declares that the HR department must have stronger IT support to manage the flow of data generated by a range of applications.

An in-demand happiness facilitator

The CHRO has more power than ever to change the atmosphere inside organizations in an effort to keep employees happy. Due to recent trends, the HR department is now shifting from focusing on individuals to improving team dynamics in order to increase employee productivity and satisfy workers as a whole. However, each employee is vital to organizational harmony, and the CHRO is responsible for cultivating a wonderful work environment to impact the satisfaction of each and every worker. Improving employee contentment is more important than ever to avoid discrimination lawsuits and bad publicity.


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Changing talent strategies to suit the times

In the past, the main role of the CHRO was to perform talent acquisition for a company or organization. In 2018, simply hiring and retaining the best workers is only part of the battle to create and maintain successful operations.

In addition, more CHROs are expected to use stricter systems to hire the right employees. One wayward employee that speaks out about a negative experience, wherever real or perceived, can lead to serious complications.

The CHRO has the ultimate say over which evaluation methods will be used. Selecting the perfect candidates among a pool of applicants may include personality testing, skills testing, background checks, credit checks, and other evaluation methods before considering someone for hire due to greater risks.

Limiting complications in operations

As human resources technology drastically changes, it is up to the CHRO to integrate the new technology to reduce problems. Reducing the number of technology suites used and focusing on integrating a few systems allow the HR department to execute objectives with less complexity. The CHRO can implement ideal order management solutions to streamline communication in operations and improve employee and client relationships through more effective service.

Reducing problems in the workplace is the ultimate goal of the CHRO, but sometimes their mission may be in direct conflict with the goals of other departments. CIO suggests that the CHRO should report directly to the CEO to accelerate the implementation of organizational policies, to drive organizational change, and to influence the CEO's decision-making to reduce complexities in operations.

The increasing level of challenges that continue to emerge in 2018 leave much for the CHRO to handle. An exceptional CHRO must be able to make decisions and design policies that have long-term effects. Talent has become the top priority, as more businesses and organizations realize the tremendous importance of people as an asset.

The larger the business and its workforce, the more important the role of the CHRO. The CHRO must work hand-in-hand with the CEO to retain great talent, cultivate a strong culture, protect their company's reputation and operate their organization successfully.

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