Amazon experiences major data breach days before Black Friday

The retail giant emailed affected customers to inform them that their names and email addresses had been revealed on the website

22Nov

Two days before Black Friday, the busiest shopping day of the year, Amazon has suffered a major data breach that led to the retail giant's website inadvertently revealing customers names and email addresses.

Amazon let affected customers know of the issue via email, which read: "We're contacting you to let you know that our website inadvertently disclosed your name and email address due to a technical error. The issue has been fixed. This is not a result of anything you have done, and there is no need for you to change your password or take any other action."


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"We have fixed the issue and informed customers who may have been impacted," stated Amazon's UK press office, although the team declined to answer questions about how many customers had been affected. However, The Register spoke to the company who claimed that the breach was not a hack but a "snafu" that was the result of an inadvertent technical error.

The Information Commissioner's Office, the UK's data regulator, stated that it was following the situation to investigate whether the breach had broken GDPR regulations.

The timing is not great for Amazon, with Black Friday, its busiest period, just a day away. Of the top 50 retailers in the US, Amazon captured nearly 55%, more than half, of all transactions in 2017.

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