Sometimes it seems that everywhere you go there are hoards of untrained workers trying to render service and sell a product that they know nothing about. Worse is the fact that they seem to take no pride in their work and couldn’t care less about pleasing you. In today’s economy, no one can afford to lose even one customer, whether you’re a small start up or larger corporation. So what can you do to put your business at the top of the heap?
First Things First
Focus on training new employees in every area in which they will need to be knowledgeable, whether that is the operation of machinery, filing, answering phones or customer service. Many companies use corporate training programs to systemize the process of making an employee an expert in his or her job.
The top 10 companies with great training programs as per Training Magazine were rated on these and other areas:
• Training reflecting the business’ objectives
• Measurable results
• Ratio of trainers to employees
• A low turnover/high retention rate
• Training for leadership roles
• And much more
10. DPR Construction
in Redwood City, California, DPR Construction is a one-stop shop, providing all
services for new construction along with a detailed construction plan to
minimize cost and maximize satisfaction. Just as any great training program
must do, DPR focuses on their best asset, their people. The company has four
internally designed programs including a specialized program for future leaders.
They also offer tuition reimbursement to employees who desire to further their
education (a fantastic way to bolster employee engagement).
9. Blue Cross Blue Shield
Blue Cross Blue Shield is located in Detroit, Michigan. They offer tuition reimbursement. Their newest
training program involves the new heath care reforms. With such big changes in
the health care system, intensive training on a company-wide scale was needed. The
company invested in a 3 hour, CEO lead training to explain how the changes
would affect their jobs and insureds. Close to 100 percent of attendees
reported being committed to the new changes.
8. Coldwell Banker
New Jersey company has a training plan for up and coming leaders entitled The
Coldwell Banker Leadership Series. The program features one of the largest and
most comprehensive information sharing platforms of its kind. Employees network
with one another, sharing best practices and resources through live meetings,
web sessions, social networking, and online discussions. Of course keeping all of this information secure is important as well. Participants and instructors
rate this program and one of the best in the industry.
7. McDonald’s USA, LLC,
McDonald’s claim to fame in this competition is
its program to educate employees for whom English is a second language. Their
program, EUA or English Under the Arches, works toward greater retention rates
for gifted employees. As a result of the program, the company boasts 70 percent
retention after three years for graduates of EUA.
6. McCarthy Building Companies, Inc.
Its training program, adapted from a book by Gary
Klein called The Power of Intuition, is designed to identify and address the
most likely potential risks to avoid lost revenue and accidents. One team was
able to save over $250,000 by identifying a single risk.
5. Mohawk Industries, Inc.
has designed a recycling program aimed at recycling 100 percent of waste that,
in the past, would go to the landfill. Four of their facilities reached this
goal in 2013. The program is called Zero Landfill. This program has had a huge
impact on the company, resulting in savings of more than a million dollars by
selling material to recyclers and reduced cost in landfill fees.
4. CHG Healthcare Service
CHG’s program goes by the name Lean Training. Lean Training is a series of work sessions per quarter towards a certificate of completion in reducing unneeded processes. In 2013, this process eliminated 1,626 process steps and saved 20,168 labor hours, leading to saving the company $7.3 million in that year alone.
3. Capital BlueCross
Their leadership training is offered to 7 nominated employees
each year. Through a series of leadership challenges, participants work with
leaders and the Executive Team to solve problems likely to occur in the real
world to build leadership abilities. This program has lead to better
cooperation between employees, and a large number of participants are promoted.
2. Keller Williams Realty, Inc.
The BOLD program (Business Objective, Life by
Design) teaches focused pursuit of leads, language techniques, and activities
to increase leads. The 7-week program attracts realtors from far and wide. In
2013, graduates increased their income by 114 percent.
1. Jiffy Lube International, Inc.
Associates must be certified
on any service they perform; therefore, the company’s certification program is
second to none. In 2012 employees earned more than 148,000 certificates. In
addition, Jiffy Lube also trains employees in customer service. For the last
several years, Jiffy Lube has increased its number of certification programs in
10 categories and doubled their training hours. As a result, Jiffy Lube has
seen a 900 percent increase in employee teams with 100 percent certification.
There is no doubt that investing in internal training programs and courses in productivity is some of the best money a company can spend. To grow your business, you must invest in your employees. They are your greatest asset.